> ## Documentation Index > Fetch the complete documentation index at: https://docs.alpha.isaree.ai/llms.txt > Use this file to discover all available pages before exploring further. # FAQ > Common questions about Isa, the Community Hub, models, and Scribe. If your question isn't answered here, ask in the [Isaree Discord](https://discord.gg/2R6VvHZpdn). ## Is Isa free? Isa is free to install and use during the alpha. Cloud [Primary Agents](/isa/primary-agent#pick-a-cloud-primary-agent) (OpenAI, Aki.io) and Scribe's [cloud options](/isa/scribe#route-transcription-and-extraction) — ElevenLabs transcription, OpenAI or Aki.io extraction — charge you directly because you bring your own API key; Isaree doesn't bill or mark up those calls. On-device models run for free. ## Can I use Isa with real patient data? No. Isa is a **research version** — use synthetic patient data only. See [Data and privacy](/get-started/data-and-privacy). ## Is Isa available on Mac? Yes. Download it from the [download page](https://alpha.isaree.ai/en/download) — you need macOS 26 or later and a Mac with Apple Silicon. See [Install Isa](/get-started/install-isa). ## When will Isa be on the App Store? We don't have a public App Store date. On iPhone and iPad, Isa is distributed through TestFlight today; on the Mac, you don't need the App Store — [download Isa directly](https://alpha.isaree.ai/en/download). See [Install Isa](/get-started/install-isa). ## Can I invite a colleague? Yes. On the Mac, colleagues can [download Isa directly](https://alpha.isaree.ai/en/download) — no invite needed. For iPhone and iPad, point them to the [Isaree Discord](https://discord.gg/2R6VvHZpdn) or [hendrik@isaree.ai](mailto:hendrik@isaree.ai) to ask for the TestFlight link. ## Does Isa work offline? Yes, when your [Primary Agent](/isa/primary-agent) and any invoked [Agents](/concepts/agent) are [on-device](/concepts/on-device-vs-cloud), and [Scribe](/concepts/scribe)'s transcription and extraction are set to On-Device in the recording flow. Browsing the [Isa Hub](/isa/browse-hub), downloading models, and using cloud models or ElevenLabs all require an internet connection. ## Where does my data go when I use a cloud Primary Agent? It goes to the provider you selected — OpenAI or [Aki.io](/isa/primary-agent#pick-a-cloud-primary-agent). The request is made directly from your device using your API key, so Isaree doesn't see or store it. Aki.io hosts open-weight models on EU infrastructure. See [Data and privacy](/get-started/data-and-privacy) for the full picture. ## Does OpenAI, Aki.io, or ElevenLabs see my chats and recordings? When you route to a cloud provider — Primary Agent via OpenAI or Aki.io, transcription via ElevenLabs, extraction via OpenAI or Aki.io — that provider processes your content according to its own terms. Isaree never receives it. If you need the data to stay on the device, keep the Primary Agent on-device and set Scribe's [Transcription and Extraction](/isa/scribe#route-transcription-and-extraction) to On-Device. ## Why don't patients sync between my devices? By design. Patient data is stored encrypted on the device that created it and is not uploaded anywhere. A patient created on your iPhone won't appear on your iPad or Mac. See [Data and privacy](/get-started/data-and-privacy#how-patient-data-is-stored). ## Why do I have to bring my own API key? So your cloud requests go directly from your device to your provider — Isaree never sees the traffic, you pay the provider directly with no markup, and you choose which provider to trust with your data. ## How do I get an OpenAI or Aki.io API key? Sign up with the provider and create a key in their developer dashboard, then paste it into **Settings → Primary Agent Model → \[provider]** in Isa. New Aki.io users get **€10 in free credits**, which is enough to try a [cloud Primary Agent](/isa/primary-agent#pick-a-cloud-primary-agent) without setting up billing first. ## Can I use Anthropic, Claude, or my hospital's LLM as the Primary Agent? Today the cloud Primary Agent supports only OpenAI and Aki.io. Aki.io hosts a range of open-weight models — Llama 3.3, Qwen 3.6, Gemma 4, GPT-OSS, and MiniMax M2.5 — on EU infrastructure, which covers many of the model families clinicians ask for. Custom or self-hosted endpoints are not supported yet. ## Which model should I pick? It depends on your device, what you'll use the model for, and whether you want to stay on-device. See [Choose a model](/guides/choose-a-model) for sizing and family guidance, and [Hardware requirements](/help/hardware-requirements) for what your device can run. ## What's the difference between an Agent and the Primary Agent? The [Primary Agent](/isa/primary-agent) is the one you talk to directly in [Patient Chat](/isa/patient-chat). An [Agent](/concepts/agent) is a specialized program built for a specific task — you invoke it with `@` in Patient Chat or pick it directly in [Workspace](/isa/workspace). The Primary Agent can route to Agents on your behalf; Agents themselves run on-device only. ## Do I need to know how to code to build an Agent? No. Building happens on the [Community Hub](https://alpha.isaree.ai/en/community) through a web UI — you write a system prompt in plain language, optionally attach a [Knowledge Base](/hub/build-agent), and pick environments. ## Can I share an Agent privately with a colleague? Not today. The only way to share an Agent is to publish it on the Community Hub, where it's visible to every Isa user. A private organization hub — where you can share Agents with colleagues in your organization without making them public — is planned. ## Can I sell my Agents? Not yet. In the future Isaree will enable anyone to monetize their Agents on the Community Hub marketplace. ## Which languages does Scribe support? [Scribe](/concepts/scribe) language coverage depends on the models in its pipeline. Transcription is handled by the [ASR model](/concepts/asr-models) you select (on-device or ElevenLabs), and extraction is handled by the Scribe Agent's extraction LLM (on-device) or a cloud provider (OpenAI or Aki.io). The combined coverage is whatever those models support — check each model's language capabilities. ## Can I edit Scribe output before saving it? Yes. Scribe writes its structured output into the [Patient Chat](/isa/patient-chat#capture-a-visit-with-scribe) for that patient, where you can review and correct it before relying on it. ## How do I give feedback or report a bug? The fastest channel is the [Isaree Discord](https://discord.gg/2R6VvHZpdn) — both for bug reports and for product feedback. ## Next Common problems with Isa and how to fix them. Which devices Isa runs on today. What you can put into Isa, where your data goes, and how it's stored.